Improving Government Through Labor Management Collaboration and Employee Ingenuity [Report]

Public employees and their unions are frequent scapegoats when elected officials seek to score political points or contract out government services. But despite what you may have read, there are many examples of productive labor-management relations in the public sector. A new report released by the Jobs With Justice Education Fund, Improving Government Through Labor-Management Collaboration and Employee Ingenuity, profiles how public employees and their unions are working collaboratively with management to improve the way government runs. From the Federal Aviation Administration to Ohio State University to the City of Phoenix, public managers at all levels of government are turning to employees for innovative solutions to vexing problems. The labor and management representatives featured in the report are tackling a wide range of issues, from reducing health-care costs and implementing complex new technologies to addressing policy shifts in mental health care. Through joint efforts, these teams are getting results—saving taxpayer money, improving the delivery of government services and expanding training opportunities for employees.

Key findings of this report include:

  • The Federal Aviation Administration and National Air Traffic Controllers Association worked together to successfully roll out new technology at 17 of 20 air traffic control centers, saving millions of dollars of software development costs.
  • The Naval Sea Command and AFL-CIO Metal Trades Council implemented a system for improving productivity that proved successful enough at reducing inefficiencies that it was expanded to all four shipyards.
  • Charlotte County Public Schools partnered with its unions to tackle rising health-care costs by creating a self-funded health plan with a free clinic for employees and their families.
  • The U.S. Patent and Trademark Office and the Patent Office Professional Association developed a new system for managing patent examiner time. Despite a steady increase in unexamined applications every year since 2009, examiners reduced the backlog of applications by 20 percent between 2009 and 2013.
  • The State of Michigan and the United Auto Workers employed “lean techniques” to reduce lobby wait times for social services clients from three hours to 30 minutes.
  • The Cleveland Public Library and Service Employees International Union developed a system for transferring library employees to avoid layoffs and maintain library hours during a recent budget crisis.
  • The City of Phoenix worked with a coalition of unions to create an Innovation and Efficiency Task Force, which has saved the city nearly $60 million annually since it began in 2009.
  • Ohio State University partnered with the Communications Workers of America to encourage employee participation in a wellness program, which led to a quadrupling of union member participation.
  • Colorado Workers for Innovative and New Solutions, a union representing Colorado state mental health employees, is convening state and community representatives to proactively address changes to the provision of mental health care.

Download the report to read more: Improving Government Through Labor-Management Collaboration and Employee Ingenuity, by Erin Johansson, Research Director, Jobs With Justice Education Fund

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