This book is written to help both labor and management be more successful in creating and maintaining their relationships with each other and their stakeholders. This is not a book about collective bargaining or about interest-based bargaining (although some of the principles involved in interest-based bargaining are useful in this work). The book explains how working together can improve a service or product produced by the enterprise. It discusses two change processes that are happening simultaneously: expanding the way labor and management relate to one another and changing the way work is done in an agency.
Citation: Beach, Allyne and Kaboolian, Linda. “Working Better Together: A Practical Guide to Help Unions, Elected Officials and Managers Improve Public Services.” Working For America Institute, Washington, DC.